Customer Service Executive (Supply Chain & Logistics) - Bali

Join Pacific Integrated Logistics Pte Ltd, a leading name in global supply chain and logistics, as our Customer Service Executive (Supply Chain & Logistics) in the vibrant heart of Bali. This is your opportunity to lead a dynamic customer service team, delivering exceptional service to our valued clients while leveraging your expertise in supply chain and logistics.

At Pacific Integrated Logistics Pte Ltd, we pride ourselves on our commitment to excellence and innovation in the logistics industry. As a Customer Service Executive (Supply Chain & Logistics), you will be at the forefront of ensuring seamless operations and customer satisfaction. Located in the beautiful city of Canggu, Bali, you'll be part of a team that thrives in a fast-paced, international environment.

In this role, you will be responsible for managing customer inquiries, resolving issues, and ensuring that our clients receive the highest level of service. You will work closely with our logistics and supply chain teams to provide end-to-end support, ensuring that our clients' needs are met efficiently and effectively.

📋 Tanggung Jawab Pekerjaan

• Manage and resolve customer inquiries and complaints related to supply chain and logistics services.
• Provide exceptional customer service, ensuring client satisfaction and retention.
• Coordinate with internal teams to resolve issues and ensure smooth operations.
• Utilize CRM tools like Salesforce to track and manage customer interactions.
• Monitor and analyze customer service metrics to identify areas for improvement.
• Stay updated with industry trends and best practices in supply chain and logistics.
• Train and mentor junior staff to maintain high service standards.
• Collaborate with cross-functional teams to drive operational efficiency and customer satisfaction.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• Minimum of 3 years of experience in customer service, preferably in the logistics or supply chain industry.
• Proven track record of delivering exceptional customer service.
• Strong knowledge of supply chain and logistics processes.
• Proficiency in English, both written and spoken.
• Experience with CRM tools like Salesforce is a plus.
• Ability to work in a fast-paced, international environment.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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