Duty Manager - Luxury Hospitality & Guest Services

Join MIRAH HOSPITALITY AND LEISURE in the heart of Denpasar, Bali as a Duty Manager and play a pivotal role in delivering world-class guest experiences. This dynamic position oversees the seamless operation of our Front Office and guest services, ensuring every guest feels valued and well-cared for.

As a Duty Manager, you will be the backbone of our operations, managing a team of dedicated professionals to maintain the highest standards of service. You'll work closely with our Front Office team to handle guest inquiries, reservations, and check-ins/outs, ensuring a smooth and efficient process. This role is perfect for someone who thrives in a fast-paced environment and is passionate about creating memorable guest experiences.

At MIRAH HOSPITALITY AND LEISURE, we are committed to excellence and innovation. Our luxurious properties in Bali offer a perfect blend of comfort and elegance, attracting discerning guests from around the world. Join us and be part of a team that is dedicated to delivering exceptional service and creating unforgettable experiences for our guests.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the Front Office and guest services, ensuring high standards of service are maintained.
• Manage and coordinate the work of the Front Office team, including check-ins, check-outs, and guest inquiries.
• Handle guest complaints and concerns, ensuring they are resolved promptly and professionally.
• Monitor and manage guest reservations, ensuring accurate and timely information is provided.
• Collaborate with other departments to ensure seamless guest experiences.
• Ensure compliance with hotel policies and procedures.
• Maintain accurate and up-to-date guest records and documentation.
• Provide excellent customer service to guests and staff, fostering a positive and productive work environment.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 3 years of experience in a Front Office or similar role in the hospitality industry.
• Strong knowledge of hotel operations and procedures.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Proficiency in English, both written and spoken.
• Familiarity with hotel management software such as PMS (Property Management System).
• Valid driver's license and the ability to drive a company vehicle.

🛠️ Keahlian

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